Technical services
Technical services
At Yichang Xinwei Special Vehicle Manufacturing Co., Ltd., we are committed to providing you with high-quality electric sightseeing vehicle products. At the same time, we also ensure a perfect user experience with our industry-leading after-sales service system.
I. 365 Days a Year, 7*24 Hours Service Promise
We understand that your operational needs do not stop due to holidays or time. Therefore, our after-sales service team is on call 365 days a year, 7 days a week, and 24 hours a day. No matter when or where, if your electric sightseeing vehicle encounters any problems, just one Tel, and our professional after-sales personnel will respond quickly to solve your problems for you in the first time.
II. Service Philosophy Centered on Customer Experience
Rapid Response Mechanism: After receiving your after-sales needs, our customer service team will contact you within 15 minutes, understand the vehicle malfunction in detail, and immediately arrange professional technicians to develop solutions.
Professional Repair Team: Our repair technicians have all undergone rigorous professional training and have extensive experience in repairing electric sightseeing vehicles. They can quickly and accurately diagnose and repair various faults to ensure that the vehicle resumes normal operation as soon as possible.
Original Parts Supply: To ensure the quality of repairs, we insist on using original genuine parts, guaranteeing the performance and safety of the vehicle from the source, so you don't have to worry about the quality of the parts.
Regular Return Visits: After completing the repair service, we will arrange someone to conduct regular return visits to understand the vehicle's usage, collect your opinions and suggestions, continuously optimize our service processes, and improve service quality.
III. Diversified Service Content
Fault Repair: For various faults that occur in the vehicle, we provide efficient on-site or return-to-factory repair services to ensure that the fault is completely resolved.
Maintenance: To extend the service life of the vehicle and maintain its good performance, we provide regular maintenance services, including vehicle inspections, battery maintenance, and component replacement.
Technical Consultation: We provide you with technical consultation services on the use, maintenance, and repair of electric sightseeing vehicles at any time, answering various questions you encounter during use.
Emergency Rescue: If your vehicle experiences a sudden malfunction during operation, resulting in an inability to drive normally, we will provide emergency rescue services to ensure the safety of your passengers and restore vehicle operation as soon as possible.
Choosing Xinwei special vehicles means choosing comprehensive, high-quality after-sales service assurance. We always prioritize customer experience and use practical actions to fulfill our service commitments, allowing you to purchase vehicles without worry and operate with peace of mind. For any after-sales needs, please Tel our service hotline:0717-4226660 18972375858。
Customer Service Hotline
Address: No.18, Siji Port Road, Majiadian Street, Zhijiang City, Yichang City, Hubei Province
Fax: 0717-4228668
Mobile Access